Terms of Service

1. Acceptance of Terms

By accessing and using Jolicity ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. Jolicity is a platform that connects customers with skilled craftworkers across West Africa.

2. User Accounts

To use our services, you must create an account and provide accurate information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring your profile information is accurate and up-to-date
• Complying with all applicable laws and regulations

3. Services and Bookings

Jolicity provides a platform to connect customers with craftworkers. We do not directly provide craftwork services.

• All service agreements are between customers and craftworkers
• Jolicity facilitates payment processing but is not responsible for service quality
• Prices are set by craftworkers and displayed in Nigerian Naira (₦)
• Cancellation policies apply as outlined in your booking confirmation

4. Craftworker Requirements

Craftworkers must meet our verification requirements:

• Provide valid identification documents
• Submit relevant certificates or proof of skills
• Pass our background verification process
• Maintain professional conduct at all times

5. Payments and Fees

Payments are processed securely through our integrated payment partners (Paystack/Flutterwave). Service fees may apply to bookings. Refunds are subject to our refund policy and service completion terms.

6. Prohibited Activities

Users may not:

• Use the platform for illegal activities
• Harass, abuse, or harm other users
• Provide false information or impersonate others
• Attempt to bypass our verification systems
• Use the platform to compete directly with Jolicity

7. Limitation of Liability

Jolicity acts as an intermediary platform. We are not liable for damages arising from services performed by craftworkers, property damage, or disputes between users. Our liability is limited to the maximum extent permitted by law.

8. Termination

We reserve the right to terminate or suspend accounts that violate these terms. Users may also terminate their accounts at any time through their profile settings.

9. Changes to Terms

Jolicity reserves the right to modify these terms at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of modified terms.

10. Contact Information

For questions about these Terms of Service, please contact us at legal@jolicity.com or through our contact page.