Help Center

Simply browse our services, select the type of work you need, choose a verified craftworker based on ratings and location, and book your preferred time slot. You'll receive confirmation and can track your booking status in real-time.

All craftworkers undergo a thorough verification process including ID verification, skills assessment, background checks, and certificate validation. Only approved craftworkers can accept bookings on our platform.

We accept all major payment methods through our secure partners Paystack and Flutterwave, including debit/credit cards, bank transfers, and USSD payments. All transactions are processed in Nigerian Naira (₦).

Yes, you can cancel or reschedule bookings up to 4 hours before the scheduled time without penalty. Cancellations made less than 4 hours in advance may incur a small fee depending on the craftworker's policy.

We have a comprehensive dispute resolution process. You can rate and review the service, report issues through the app, and our support team will mediate to ensure fair resolution. We also offer service guarantees for verified craftworkers.

Sign up as a craftworker, complete your profile with skills and experience, upload required documents (ID, certificates), pass our verification process, and start accepting bookings. Our team will guide you through each step.

No hidden fees! All costs are clearly displayed before booking. Service prices are set by craftworkers, and any platform fees are transparently shown during the booking process.

You can reach our 24/7 support team through the in-app chat, email us at support@jolicity.com, call our helpline at +234 800 JOLICITY, or use the contact form on our website.

Absolutely. We use industry-standard encryption and security measures to protect your data. Your payment information is processed by certified secure payment partners, and we never share your personal details without consent.

We currently serve major cities across Nigeria including Lagos, Abuja, Port Harcourt, Kano, and Ibadan. We're rapidly expanding to cover more areas across West Africa.