Privacy Policy

1. Information We Collect

Jolicity collects information to provide and improve our services:

2. How We Use Your Information

We use collected information to:

• Facilitate connections between customers and craftworkers
• Process payments and maintain transaction records
• Verify craftworker credentials and ensure platform safety
• Provide customer support and resolve disputes
• Send important updates about bookings and account changes
• Improve our services and develop new features
• Comply with legal obligations and prevent fraud

3. Information Sharing

We share information only as necessary to provide our services:

• Between customers and craftworkers to facilitate bookings
• With payment processors to handle transactions
• With service providers who help us operate the platform
• When required by law or to protect our users' safety
• With your consent for specific purposes

We never sell your personal information to third parties.

4. Data Security

We implement robust security measures to protect your information, including encryption, secure servers, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security of your data.

5. Location Information

We collect location data to match customers with nearby craftworkers and provide accurate service delivery. You can control location sharing through your device settings, though this may limit some platform features.

6. Your Rights

You have the right to:

• Access and update your personal information
• Delete your account and associated data
• Opt out of non-essential communications
• Request a copy of your data
• Lodge complaints with relevant data protection authorities

7. Data Retention

We retain your information as long as your account is active or as needed to provide services. Some information may be retained longer for legal compliance, fraud prevention, and safety purposes.

8. International Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your data during such transfers.

9. Children's Privacy

Jolicity is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this privacy policy periodically. We will notify users of significant changes through the platform or email. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or concerns, contact us at privacy@jolicity.com or through our contact page.