Frequently Asked Questions

Jolicity is a platform that connects customers with verified skilled craftworkers across Nigeria for all home and office repair needs. We make it easy to find and book trusted professionals for various services.

Creating an account is simple:

1. Click on "Sign Up" at the top right of any page
2. Enter your email address and create a password
3. Complete your profile information
4. Verify your email address

You can also sign up using your Google or Facebook account.

Booking a craftworker is easy:

1. Search for the service you need
2. Select your location
3. Browse available craftworkers and their profiles
4. Choose your preferred craftworker and available time slot
5. Confirm your booking and make payment

We offer a wide range of home and office services including:

• Plumbing services
• Electrical repairs and installations
• Carpentry and furniture work
• Painting (interior and exterior)
• Air conditioning repair and maintenance
• Generator repairs
• Cleaning services
• And many more home maintenance services

Visit our Services page for the complete list.

All craftworkers on Jolicity go through a rigorous verification process:

• Identity verification with government-issued ID
• Professional certification and qualification checks
• Background checks and references
• Skills assessment and testing
• Customer feedback and rating monitoring

We continuously monitor craftworker performance to ensure quality service.

We accept various payment methods for your convenience:

• Credit/Debit cards (Visa, Mastercard, Verve)
• Bank transfers
• Mobile money
• USSD payments
• Payment with cash on completion (for select services)

All online payments are processed securely through our payment partners.

Prices on Jolicity are determined by several factors:

• Market rates: We research standard prices for each service in different locations
• Craftworker experience: More experienced craftworkers may charge higher rates
• Job complexity: More complex jobs may cost more
• Materials needed: If materials are required for the job
• Location: Prices may vary by city or neighborhood

You'll always see the price estimate before confirming your booking.

Our cancellation policy is designed to be fair to both customers and craftworkers:

• Free cancellation: Up to 24 hours before the scheduled service
• Late cancellation: 50% charge if cancelled less than 24 hours before
• No-show: Full charge if craftworker arrives and you're not available

Emergencies are considered on a case-by-case basis.

If you have any issues with a service:

1. Contact the craftworker first to try to resolve the issue
2. If unresolved, contact Jolicity support within 48 hours of service completion
3. Provide details of the issue and any supporting photos/videos
4. Our support team will investigate and mediate a resolution

You can contact support through the Contact page or by emailing support@jolicity.com

Your safety is our priority. We implement several measures:

• All craftworkers undergo background checks
• Service tracking with arrival notifications
• Customer ratings and reviews system
• Secure payment system (no cash handling required)
• 24/7 customer support
• Service guarantee for quality assurance

Read more on our Safety page.

We're always looking for skilled professionals to join our platform. To apply:

1. Visit our Craftworker Sign Up page
2. Complete the application form with your details and skills
3. Upload required documents (ID, certifications, etc.)
4. Pass our verification and skills assessment process
5. Once approved, complete your profile and start receiving jobs

There are no upfront fees to join Jolicity as a craftworker.