Your Safety is Our Priority

At Jolicity, we're committed to creating a safe and secure environment for all our users. Learn about our safety measures and how to protect yourself.

How We Keep You Safe

Verified Craftworkers

All craftworkers undergo thorough background checks, ID verification, and skills assessment before joining our platform.

Real-time Tracking

Track your craftworker's location and estimated arrival time. Share booking details with trusted contacts for added security.

Secure Payments

All payments are processed through encrypted, PCI-compliant systems. Your financial information is never stored on our servers.

Rating System

Our comprehensive rating and review system helps you make informed decisions based on other customers' experiences.

24/7 Support

Our dedicated safety team monitors all activities and provides immediate assistance when needed.

Emergency Response

Quick access to emergency contacts and immediate escalation procedures for urgent safety concerns.

Safety Tips for Users

Before Booking

  • Check craftworker ratings and reviews carefully
  • Verify the craftworker's profile information
  • Confirm the service details and pricing upfront
  • Share your booking details with a trusted contact

During Service

  • Stay present during the service when possible
  • Communicate clearly about your expectations
  • Don't provide personal financial information
  • Use the in-app chat for all communications

After Service

  • Inspect the completed work before payment
  • Rate and review your experience honestly
  • Report any issues immediately through the app
  • Keep receipts and documentation for your records

Trust Through Verification

Our rigorous verification process ensures that only qualified and trustworthy craftworkers join our platform. Every craftworker must complete:

  • Government ID verification
  • Skills and certification validation
  • Background and reference checks
  • Ongoing performance monitoring
98%

Customer satisfaction rate with verified craftworkers

24/7

Safety monitoring and support

Emergency Procedures

In Case of Emergency

If you feel unsafe or encounter an emergency situation, follow these steps immediately:

1

Use Emergency Button

Tap the emergency button in the app to immediately alert our safety team

2

Contact Authorities

Call local emergency services (199 for Police, 199 for Emergency) if immediate danger

3

Document Everything

Take photos, screenshots, and notes about the incident for investigation

4

Follow Up

Work with our safety team to resolve the issue and prevent future occurrences

Have Safety Concerns?

Our dedicated safety team is available 24/7 to address any concerns or incidents. Don't hesitate to reach out if you need assistance.

Safety Hotline:
+234 800 SAFETY-1
Email:
safety@jolicity.com